The following Terms & Conditions form the contract with Rogue Riders Ltd and any individuals participating on a tour or making payment on behalf of a participant. Please ensure all involved parties read this contract fully and duly sign the agreement to the terms below.
"We/us" and “Company” means “Rogue Riders Ltd”
"The Event" or “tour” means any holiday, tour, accommodation, activity or function organised or advertised by us.
"Supplier" means the company or person that is holding or providing the event or any part of it.
"Price" means the total cost of the event.
“The client”, "you", "your" and “they” means the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Formation of the Contract
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers, including any disputes involving personal injury (except in circumstances set out herewith).
You are over 18 years of age and accept financial responsibility for payment of the booking on behalf of all persons named here.
For booking requests made via our website, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking. The Company or their agents reserve the right to decline any booking at their discretion.
It is understood that those booking via email or telephone agree to, and accept our terms and conditions. No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (this can be in the form of an email) of our acceptance of your booking as well as completion and signing of this contract.
To secure a booking, the Company must receive payment of the minimum deposit of £500 per person, (or full payment if booking within 60 days of the start of your tour or at an earlier stage for some tours). On occasions, a larger deposit or full payment for a service may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. You will be notified of this at the time of enquiry and booking request, should this be the case.
Rider participant eligibility
You must accept the inherent risks involved with participating in motorcycle adventure tours, including but not limited to the hazards of travelling in remote regions of developing countries, with limited medical facilities and poor response times compared with those in developed countries. Although rare, this includes the risk of personal injury and death and loss of or damage to property.
You confirm that you do not suffer from any pre-existing medical condition or disability which may prevent you from actively participating in the tour or, if you suffer from any medical condition or disability which may affect your participation, you have informed Rogue Riders of this at the time of application and detailed the same within the Rider Questionnaire.
You agree to inform us of any changes to your circumstances as above as soon as you become aware of them.
Should there be any concerns about fitness to participate, the company and tour leaders can then make an informed decision about your eligibility and reserve the right to decline the booking should the potential risks be too significant for safety measures to be adequate. The Company also reserves the right to cancel your booking should any such information which compromises your ability to safely participate in the tour arise at any point following your booking, regardless of prior confirmation.
Rider participant responsibility
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all arrival times, and dress and behave appropriately for the tour activities.
You agree to accept the authority and decisions of the Company’s employees, partners, tour leaders and agents whilst on tour with the Company. If in the opinion of any such person(s) your health, level of fitness or conduct at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of yourself or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without refund or recompense. Where this occurs, the Company will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses costs incurred as a result of the exclusion. No refund will be given for any unused services.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the service provider, e.g. accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if such a situation arises.
Rogue Riders Ltd is a company committed to customer satisfaction and consumer financial protection. At no additional cost to you, and in accordance with ''The Package Travel, Package Tours Regulations'' all participants are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and is held within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD.
An agreed non-refundable non-transferable deposit of £500 is payable at the time of booking. On occasions, a larger deposit or full payment for a service may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. You will be notified of this at the time of enquiry and booking request, should this be the case.
The final balance is to be paid no less than 60 days before the date upon which your event is due to start. Failure to pay by this date will result in a £10.00 per person late payment charge.
If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.
Payment of the deposit and full amount can be made by cash, credit/debit card, or by electronic transfer into the Rogue Riders Ltd business account.
Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to “Rogue Riders Ltd” where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
Our responsibilities and what is included in the tour
The following are included in the price of the tour:
Support vehicle etc
Internal flight from end destination back to port of entry (Mumbai / Delhi)
Meals - Breakfast and dinner are included but lunch is not included on riding days. As we eat on the road during riding days, lunch is an inexpensive affair. During rest days (non riding days) lunch is included.
On our Tigers & Temples tour, two safari drives at different tiger reserves are included in the price of the tour.
We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package tour, as set out in your confirmation invoice. Subject to these Terms & Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package tour you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the arrangements included in this package tour. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms & Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your tour. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the client(s) affected or any member(s) of their party, or; the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable, or; ‘force majeure’.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
1. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
2. Claims not falling under above clause and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
3. Claims in respect of international travel by air, sea and rail, or any stay in a hotel: The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our office. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within those 'Conditions of Carriage'.
You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. Any optional excursions or activities booked during your holiday do not form part of our contract as these are all arranged for you directly by the suppliers concerned. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided.
Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your tour involves and may be lower than or different to those applicable in developed countries. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description:
which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or;
relate to any business; indirect or consequential loss of any kind You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint. You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
Where it is impossible for you to return to your departure point as per then agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
If, whilst you are on your package tour, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements.
Where you require assistance which is not owing to any failure by us, our employees or subcontractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Terms & Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
Additional optional excursions and activities
We and our suppliers may provide you with information (before and during the tour) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent of us and they may or may not have their own public liability insurance. They do not form any part of your contract with us even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way. Where a tour leader collects payment for or otherwise assists in booking any such activity or excursion for you, we and the tour leader act solely as booking agent for the local operator / provider of the activity or excursion with whom you will have a contract. The local operator / provider’s terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions.
We do not guarantee that any optional activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your holiday and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.
Pricing of the tour – alterations or surcharges applied by us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of Rogue Riders, so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.
We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours. We also reserve the right to increase the price of confirmed tours solely to allow for increases which are a direct consequence of changes such as: the price of the carriage of passengers resulting from the cost of fuel or other power sources;
the level of taxes or fees chargeable for services applicable to the tour imposed by third parties not directly involved in the performance of the tour, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and the exchange rates relevant to the package. Such variations could include, but are not limited to, cost changes which are part of our contracts with other transport providers.
You will be charged for the amount of any increase in accordance with this clause.
However, if this means that you have to pay an increase of more than 7% of the price of your confirmed tour (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another tour if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Alterations requested by you
We shall try to accommodate any reasonable changes you wish to make to your booking. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us. These changes shall not be deemed accepted until we have confirmed in writing to you. Should your booking be for more than one rider and you wish to increase the number of riders participating in the tour, you may do this up to six weeks prior to the date upon which your event is due to start. Amendments after that date will incur our administration charge of £10.00 per person. Changes such as arrival / departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.
Cancellation by us
We may cancel the event or any part of it: for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.
Cancellation by you
You may cancel your booking within a period of 14 Days after the initial deposit however this initial deposit is non-refundable. After 14 Days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking.
If you cancel your booking before departure
Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written or verbal notification is received by the Company or their authorised travel agent as a percentage of the total tour price per person cancelling, excluding any amendment charges and insurance premiums.
90 days or more before tour start date - full refund (minus 2% fee for payments made by credit/debit card)
61-89 days before tour start date - retention of deposit.
42-60 days before tour start date - retention of 50% of tour price
28-41 days before tour start date - retention of 70% of tour price
0-27 days before tour start date - retention of 100% tour price
It is a condition of booking with us that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy.
All claims must be made direct to the insurance company.
Cancellation by you due to unavoidable & extraordinary circumstances:
You have the right to cancel your confirmed tour before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your destination or its immediate vicinity and significantly affecting the performance of the tour or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to India. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
This clause outlines the rights you have if you wish to cancel your booking.
Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
Appropriate travel arrangements: Passports, visas, documents and vaccinations
You are responsible for arranging, and must be in possession of:
A valid and acceptable passport and any visas, documents and vaccination certificates required for the whole journey and tour. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.uk/foreign-travel-advice/india
You are responsible for making yourself aware of the Foreign, Commonwealth and Development Office (FCDO) advice in regard to the safety of travel to India and to make your decisions accordingly. Advice from the FCDO to avoid or leave India may constitute Force Majeure.
Any advice provided by us about travel guidance is given in good faith but without responsibility on the part of the Company. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation or failure to comply with immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities while on the tour.
Travel and cancellation insurance
Travel Insurance appropriate to the type of tour is mandatory for all clients whilst on a tour organised by the Company. You are wholly responsible for arranging your own insurance, the Company does not arrange any travel or cancellation insurance. You are responsible for ensuring that you have personal travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover. This should be appropriate to the type of tour and activities you are booking, specifically motorcycle riding on and off road, with no exclusion clauses that might limit or exclude cover for the nature of the tour and inherent risks.
You will be required to provide the Company with your insurance details (insurance company name, policy number, policy wording and emergency contact phone numbers) no less than 30 days before the tour commencement date.
If you do not provide Rogue Riders with a valid travel insurance certificate by this date, we reserve the right to cancel your booking without refund.
All bookings made with Rogue Riders will be financially protected by Protected Trust Services of 307-315 Holdenhurst Road, Bournemouth, Dorset, BH8 8BX, United Kingdom.
Customer feedback and complaints
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the tour. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.
Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
Changes to these terms and conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.